Shipping policy
Current processing time is 4-6 weeks during normal operations. This timeframe is subject to change at any time, and will be communicated on the website and on social media. This DOES NOT include shipping times. Once your order is complete and ready to ship, you will receive a shipping notice by email. Once your order has shipped, She-Designs is no longer in possession of your order. Please refer to your USPS or UPS tracking information to track your order. Please be mindful that my work days are Monday-Saturday, we do not work on Sundays or federal observed holidays.
Whenever possible, I do combine orders. This only applies if the multiple orders have the same processing time. However, if you have multiple orders with different processing times that you want to combine, please email She-Designs with your order numbers and I will do my best to accommodate your request. Please be aware that if I am able to combine your multiple orders, they will ship at the latest processing time not the earliest.
She-Designs is pleased to offer FREE USPS Priority -or- UPS Ground shipping on all orders within the Continental U.S.! If you would like to purchase USPS express, or any other faster shipping options please email us at hello@shedesignsbar.com. She-Designs’ default shipping carrier is with United States Postal Service (USPS). However, there will be instances when I will send your order via United Parcel Service (UPS). All orders will include tracking information, which will be emailed to you, using the email address you provided during checkout. She-Designs is not responsible for any shipping delays USPS or UPS may have.
Orders shipping to Hawaii, Alaska, and other U.S. Territories will be shipped through USPS ONLY, and the shipping cost will be the responsibility of the customer. I have found USPS to be more cost effective for our customers residing in these areas. There is a flat rate of $20 for USPS Priority Mail, and will be added to your order total during checkout.
**She-Designs currently does not ship internationally. Once we add this option to our shop, the below policies will apply:
International orders fall between US and International law. International customers are responsible for all custom charges, duties, import taxes and fees. International orders are shipped through USPS only. This service is very reliable but not without risk. If a package is damaged, lost, or stolen, She-Designs will not be reimbursed by USPS. Therefore I must reiterate that She-Designs is not responsible for your package once it is accepted by USPS. I am also not responsible for any extended transit time or inconsistent tracking. All orders will include USPS tracking information, which will be emailed to you, using the email address you provided during checkout. Once your order reaches international land, it will transfer from USPS to the destination country postal service. Please check with your local postal service for further tracking updates/information. Transit times will vary depending on the destination. Your order contents will be packaged as securely as possible to ensure that your order will endure transit to its final destination.
If your package is returned to She-Designs due to an insufficient address you will be responsible for paying all shipping costs and any additional fees attached to the package. I will contact you once I receive the returned package, if I do not receive any communication back from you, the package will be considered forfeited and no refund will be issued. You will have 7 calendar days to provide us with a valid shipping address. If you refuse to pick up your package from the post office, and it is returned back to She-Designs, the package will be considered forfeited and no refund will be issued.
If your package arrives damaged, please capture photo documentation/proof of the damage this includes, but is not limited to, photo documentation of the damaged contents or the box that it arrived in. After you capture documentation/proof please contact She-Designs and the shipping service immediately, but not later than 3 calendar days upon receipt of your order. She-Designs will assist you in filing a claim with the shipping service used, but I will need proof and documentation from the customer to file a claim.
She-Designs is not responsible for packages once they are accepted by the shipping service. I am not responsible for any package that has been shown delivered by the parcel service but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of She-Designs to replace or reimburse any missing packages. If you believe that your package is legitimately missing via the parcel service, please contact them directly as they are best equipped to locate your package. She-Designs will assist you in filing a claim with the shipping service used, but I will need proof and documentation from the customer to file a claim.