FAQs
She-Designs' business hours are:
Monday - Friday: 9 am - 6 pm
Saturday: 9 am - 1 pm
Sunday and Federal Observed Holidays: CLOSED
What Types of Rhinestones Do You Use?She-Designs offers high quality glass rhinestones as well as genuine crystals, per client’s choice.
What is the difference between glass rhinestones and crystals?Glass: Machine-cut, faceted pieces of glass featuring a foiled, reflective back, designed to simulate the sparkle of diamonds. They offer a high-quality, brilliant shine and better durability than plastic alternatives, making them ideal for apparel, accessories, and crafting. They possess a high-quality shine, with 12–14 facets, and are often used as a mid-range, budget-friendly option compared to premium, high-lead crystal brands like Preciosa and Swarovski.
Crystals: Luxury highly polished, precision machine cut quartz, sand, and minerals. They are crafted from leaded glass (though some modern versions are lead-free) that is cut and polished for maximum light refraction. They are prized for their diamond-like appearance, high transparency, and consistent quality. Common brands are Preciosa and Swarovski, originating from the Czech Republic and Austria respectively. Brands will differ in the cut of the stone as well as the number/design of the facets, that can range from 12-16 facets, which creates optically pure and brilliant prisms.
What is the price difference between glass rhinestones and cystals?
There is a significant price difference between glass rhinestones and crystals. When you select the option to upgrade to crystals, please be aware that there will be an additional cost for your order. The prices I have provided on the "Pricing" page reflects the cost glass rhinestones ONLY. As you make your decision to elevate your sparkle experience to crystals, refer to the "Pricing" page and add an additional $100-$150 to the item you are wanting to order.
What brands of adhesive glue do you use?She-Designs uses Supertite Fusion-Tack, Supertite MULTI-GRAB 360, Beacon GemTac, or Liquid Fusion adhesives for sneakers and other bling canvases. Beacon GemTac or Supertite Fusion-Tack adhesive is used on fabrics/patches.
What do I do if a rhinestone comes off?Although I do my best to secure each hand placed stone, and allow time for the adhesive to fully cure, I understand that stones may come off over time. To ensure longevity of your custom item, She-Designs includes a repair kit that includes replacement rhinestones, rhinestone wax pencil, adhesive glue, and a scrub brush for spot cleaning with every order.
Can I provide you a used pair of shoes to bling?No, I only bling brand new, never worn tennis shoes to ensure that the rhinestones & pearls can be placed and adhered to the shoe properly.
What’s included in the price of the bling shoes?Price includes pair of shoes, glass rhinestones, resin pearls (if requested), personalized satin shoelaces, personalized shoe bag, and a rhinestone repair kit.
What are the care instructions for the bling shoes?
Bling tennis shoes are not meant for everyday wear, it may result in the loss of rhinestones and pearls. They are NOT washing machine/dryer safe. Do not leave in hot car or extreme heat. Handle with care to prevent dropping your sneakers. Use a damp cloth and mild detergent to spot clean. Satin shoelaces are washing machine/dryer safe.
Is full payment needed to place my order or do you accept deposits?
Current processing time is 3-4 weeks during normal operations. This timeframe is subject to change at any time and will be communicated on the website and on social media. This DOES NOT include shipping times. Once your order is complete and ready to ship, you will receive a shipping notice by email. Once your order has shipped, She-Designs is no longer in possession of your order. Please refer to your USPS or UPS tracking information to track your order. Please be mindful that our business hours are Monday-Saturday, I do not work on Sundays or Federal Observed Holidays.
Can I change or cancel my order?Due to the custom nature of our products, She-Designs does not offer order cancellations. ALL SALES ARE FINAL! Please read all store policies before making a purchase. We reserve the right to cancel any unshipped order(s). You are allowed one complimentary change to your order details, within 24 hours of placing your order. The design change is subject to She-Designs' approval. Any additional changes will result in an extra service charge. If I need to contact you for additional information or to make an adjustment to your order, I will contact you a maximum of 3 times, giving you up to 24 hours to respond to each email attempt, which will be a total of 3 days. If I do not receive a response from you after the 3rd attempt, we reserve the right to cancel or make adjustments to your order. If I cancel your order on our own terms, you will not be refunded. She-Designs is not responsible for ensuring that customers read their emails, so please check your spam/junk folders.
My package is lost or damaged, what should I do?If your package arrives damaged, please capture photo documentation/proof of the damage this includes, but is not limited to, photo documentation of the damaged contents or the box that it arrived in. After you capture documentation/proof please contact She-Designs and the shipping service immediately, but not later than 3 calendar days upon receipt of your order. She-Designs will assist you in filing a claim with the shipping service used, but I will need proof and documentation from the customer to file a claim.
She-Designs is not responsible for packages once they are accepted by the shipping service. I am not responsible for any package that has been shown delivered by the shipping service but is missing to you. Porch/Mail Theft is becoming more and more common; and it is not the responsibility of She-Designs to replace or reimburse any missing packages. If you believe that your package is legitimately missing via the delivery company, please contact the parcel service as they are best equipped to locate your package.